Shipping policy
All orders are sent out from our Byron Bay home-studio. We send out orders as soon as we can, usually the next day at the latest, however this can sometimes slip to within 2 business days, if we are doing an out of town market for example. When your order is dispatched you will receive an email with your tracking number, this may come the day after the order is posted.
Please provide a secure daytime delivery address, we do not require signature on delivery as standard, if you would like signature on delivery, please put this as a note at checkout.
DOMESTIC SHIPPING
We use Australia Post for all postage.
Regular speed (approx. 3-5 days from dispatch) $10 for orders up to $150 and free for orders over $150.
Express postage (approx. 1-3 days from dispatch) $15.
INTERNATIONAL SHIPPING
We use Australia Post international service and charge according to shipping zones.
Zone 1: New Zealand $20
Zone 2: Asia Pacific $25
Zone 3: US and Canada $27
Zone 4: UK and Europe $33
Zone 5: Rest of World $39
Orders outside of Australia may incur additional import duties & custom charges, please see below.
Please be aware that International orders take between 5-10 days to arrive after they have been dispatched. In some cases this can take slightly longer. Delivery times for international deliveries are estimates and Cor won't be held responsible for customs hold ups and roadblocks that may occur.
Please get in touch via email if you need your purchase by a particular date. We will do what we can to accommodate your needs. Extra charges may be applicable for expedited postage. Though all effort will be taken, no binding guarantee can be given for delivery times.
INTERNATIONAL IMPORT TAXES
When you make a purchase with Cor you are liable for all duties and taxes on your order. In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees, duties and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. Customs policies and import duties vary widely from country to country. Please contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. If you refuse delivery of your order due to customs charges or import duties, we will deduct the cost of returning the order to us from your original order value and a refund will be issued for the difference.
MISSING PARCELS
It is important you fill in your correct address when ordering. Cor cannot accept responsibility for the wrong address being used with an order or if an order is taken from your delivery location, if you are concerned about your delivery location, please leave note asking for signature on delivery at checkout. Please email us if your garment does not arrive within the expected delivery time frame. Our next step will be to lodge an enquiry for you with the relevant postal service. The postal service will then get in contact with you with an update.
PACKAGING
We use 100% bio-degradable postage bags for sending out orders as well as for the garment bags that the clothes arrive to us in. These bags will break down naturally, they can be placed in your compost or organics waste bin, however they can take a while to break down in a typical home compost system, we use a worm farm to deal with the garment bags we receive as our chickens have access to our compost pile and the worms enjoy the poly bags much more than the chickens.
QUESTIONS
If you need to chase an order or have any questions please email us at hello@corclothes.com.
